Victoria's Bedding

FAQ

As a direct-to-consumer brand, the only place where you can buy our products is on our website.
We skip intermediaries so we can invest in higher-quality materials, craftsmanship and service instead of paying high commissions to retailers. You will never find our collection available at other retailers or stockists.
We offer a hassle-free shopping experience, with free delivery, returns and size exchanges worldwide.

We are proud to offer products which are truly and completely 'Made in Korea'.

All the fine materials we use are sourced from the most renowned suppliers in Korea. Also, for the manufacturing of each design we partner with the finest craftsmen in the country. They have unique skills which they have developed over generations and are based in regions of Italy known for their specific and exceptional expertise.

We are gradually working to expand our collection in our areas of expertise however, we do not disclose specific release dates of new designs. We tend to only add one to two new designs each season and we focus on making a small number of products extremely well.

The best way to stay up to date on new products is to sign up for our newsletter.

We accept the following forms of payment: Visa, Visa Debit, Mastercard, Maestro, American Express, Apple Pay, PayPal, iDEAL and ShopPay.

You can either checkout as a guest or create an account. Creating an account will make it faster to place future orders and allows you to review your order history at any time.

We accept the following forms of payment: Visa, Visa Debit, Mastercard, Maestro, American Express, Apple Pay, PayPal, iDEAL and ShopPay.

You can either checkout as a guest or create an account. Creating an account will make it faster to place future orders and allows you to review your order history at any time.

As soon as your order has been dispatched, you'll receive a shipping confirmation email from us with a tracking link to track your order.

If you need to make any changes to your order, please let us know as soon as possible at care@victoriasbedding.com and we’ll do our best to accommodate your request. Please note, once your order has been dispatched we are unable to make any changes.

We cannot change the billing address and we can only offer exchanges for items of the same price.

All orders to US, UK, and all countries outside of the EU are shipped from the UK and should be placed on the website.

We offer free delivery on orders over USD250/HKD2500/SGD500. We also offer free returns and exchanges worldwide, online and hassle-free with pre-paid labels via DHL or in-store.

You can return your items for a full refund or exchange within 30 days from the delivery date. All returns need to be received in the original packaging (in particular each product dust bag) and in an unused and resalable condition.

Please arrange your return through our returns portal where you will receive a pre-paid DHL returns label together through instructions for the collection or drop-off of your parcel.

Email care@victoriasbedding.com stating your order number and which items you'd like to exchange/return and the reason. We'll send you a pre-paid DHL returns label together with the instructions for the collection or drop-off.

Returns and exchanges are processed within 2-3 working days from the time we receive the products back.